Introduction
Sonqo Institute, PLLC (“Sonqo Circle,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at sonqocircle.com.
Please read this policy carefully. By using our website, you agree to the practices described below.
Information We Collect
Information You Provide Voluntarily
When you fill out a contact form, request a therapy dog visit, or reach out via email, we may collect:
- Your name
- Email address
- Phone number
- Organization name (for Elena’s visit requests)
- Any information you choose to share in your message
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Pages visited and time spent on each page
- Referring website
This information is collected through standard web analytics tools and is used solely to improve our website experience.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and messages
- Schedule therapy appointments through Headway
- Coordinate therapy dog visit requests
- Improve our website and services
- Comply with legal and professional obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Third-Party Services
Headway
We use Headway for appointment scheduling and insurance verification. When you book through Headway, their privacy policy governs the handling of your information. You can review Headway’s privacy policy at headway.co.
Newsletter Service
[This section will be updated once a newsletter platform is selected.]
Google Analytics
Our website may use Google Analytics to understand how visitors use our site. This service collects anonymized data about website traffic. You can opt out of Google Analytics tracking by visiting tools.google.com/dlpage/gaoptout.
Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.
Confidentiality & HIPAA
Sonqo Institute, PLLC is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Protected health information (PHI) shared in the context of a therapeutic relationship is governed by our Notice of Privacy Practices, which is provided separately to all clients.
This website’s contact form is not a HIPAA-compliant communication channel. Please do not share sensitive health information through this form. Submitting a contact form does not create a therapist-client relationship.
Data Security
We take reasonable administrative and technical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal obligations
- Opt out of any marketing communications
To exercise any of these rights, please contact us at alexf@sonqocircle.com.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy, please contact:
Sonqo Institute, PLLC
6725 S Fry Rd, Ste 700 PMB 2038
Katy, TX 77494
alexf@sonqocircle.com
